+46 70-300 80 99 (weekdays 9 am - 6 pm GMT+2) info@retrievingforalloccasions.com

Terms of Service

Payment Methods

Card payments via PayPal
You don’t need a PayPal account to pay with your card via PayPal. The payment is done on PayPals secure servers so you don’t need to worry about your card information ending up where it shouldn’t.

Rights of Regret

General
When you as a consumer shops in our web shop we comply with the Swedish consumer buyer law, the law about distance- and home selling  and the law of electronic commerce and other information society services/the law of e-commerce ((konsumentköplagen (1990:932), lagen (2005:59) om distans- och hemförsäljningsavtal (Distansavtalslagen) lag (2002:562) om elektronisk handel och andra informationssamhällets tjänster (Lagen om e-handel)). För business customers the buyer law (köplagen) and the law of e-commerce applies for conditions that aren’t specifically mentioned in our conditions, with the exception of conditions specifically for private consumers mentioned below.

Note that 14 days right of regret doesn’t apply to course registrations with set dates. The rights of regret according to the law about distance- and home selling (Distans- och hemförsäljningslag 2:11 12p) doesn’t apply to agreements concering cultural events, sport events or any similar leisure event, catering, transportation of goods, car rental, accommodation etc., if the business owner shall provide the service on a specific date or a specific time period.

Agreement
When you as a customer make a purchase on the internet the agreement is made when you confirm your purchase at checkout. Agreements can only be made in English or Swedish and a confirmation will be sent to the e-mail address you provided. Retrieving for All Occasions/Klickerförlaget Göteborg AB will only make agreements with persons of age (18 or above). At obvious inaccuracies, f ex regarding quantities or prices, we have the right to correct the errors after the purchase. If you don’t accept the correction you always have the right to cancel your purchase.

14 days rights of regret at Retrieving for All Occasions
You as a private consumer always have 14 days rights of regret according to law about distance- and home selling (Distans- och hemförsäljningslagen) when you shop in our web shop at Retrieving for All Occasions. The days of grace are counted from when you receive the product or service, or a substantial part of it.

Exceptions from the Rights of Regret
The following products and services are not covered by the rights of regret:

  • A sealed sound- or video recording or a sealed computer software where the seal/package has been opened (f ex software, games, CD:s or navigation updates).
  • Consumables that are included in certain products and that have been taken out of their original packaging.
  • A product that due to its nature cannot be returned or that quickly deteriorates or gets old.
  • A service where the fulfillment has been started during the days of grace, f ex a subscription (phone, Internet, Digital-TV, etc.).
  • A used product.
  • Businesses has no rights of return. Conditions for businesses are stated below under the heading “Conditions for businesses when purchasing from Retrieving for All Occasions’ web shop”.

Conditions when returning goods
The following has to be fulfilled in order to invoke the rights of return:

  • The recepite/invoice/packaing slip should be sent with the returned gooods.
  • The product should not be used or broken.
  • The product should be return in it’s original packaging.
  • The product should be complete with all accessories.
  • The product should be returned to the following address: Klickerförlaget Göteborg AB Hagalundsvägen 19, 439 93 Landvetter, Sweden.

If you’ve shopped with Retrieving for All Occasions/Klickerförlaget Göteborg AB and the conditions above have not been met your return will not be accepted. The goods will be returned to you and you will be charged for the shipping cost. Remember that you are responsible for the goods during the return – therefore make sure to package it well. If you have questions, please contact us via e-mail info@retrievingforalloccasions.com or phone +46 70-300 80 99 (weekdays 9 am – 6 pm GMT+2).

When we’ve received your filed return form and, if applicable, the returned goods, you will receive a refund within 30 days. The money will be transferred back to your card via PayPal. Please note that we don’t compensate for shipping, administration and return costs.

If you want to return your goods or cancel your purchase, please fill out this form.

IRL Courses

If the course has started the fee is non-refundable. The registration is binding and cancellations should be done in writing (via the form above). When canceling a fee of 50 % of the course cost is charged if the cancellation is done at least 30 days prior to the course start. Cancellations later than 30 days before the course start date are non refundable unless veterinary/doctor’s certificate can be shown. An administrative cost of 10 % is charged for cancellations veterinary/doctor’s certificate.

Bitches that are in season are welcome to our courses except for courses including accommodation. If you’re bitch comes into season so she can’t attend you’re welcome to attend as an observer without dog instead. If we have people on our stand-by list we will contact them to see if they want the spot. If there’s no stand-by person to take the spot our conditions above apply, that is no refund when cancelling less than 30 days prior to the event and 50 % refund when cancelling more than 30 days prior to the event.

Requirements for Online Courses

The requirements for our online courses describes the functions of digital content, including technical safety precautions, what machine and software that is required to use the digital content.

Our online courses give you access to videos, blog posts and personal feedback (no personal feedback if you’re participating as an observer). The course content is copyright protected and may not be distributed without written consent from Retrieving for All Occasions / Klickerförlaget Göteborg AB.

To participate in the online courses you need a computer, phone or tablet with a modern and updated web browser. We recommend the latest version of Chrome, Edge, Firefox or Safari.

Cancellation

The online course gives you access to the course material for the time frame described in the course description. After that the agreement is canceled. No extension is done automatically.

After you’ve ordered our online courses our usual terms for courses applies. If the course has started the fee is non-refundable. The registration is binding and cancellations should be done in writing (via the form above). When canceling a fee of 50 % of the course cost is charged if the cancellation is done at least 30 days prior to the course start. Cancellations later than 30 days before the course start date are non refundable unless veterinary/doctor’s certificate can be shown. An administrative cost of 10 % is charged for cancellations veterinary/doctor’s certificate.

Conditions for businesses when purchasing from Retrieving for All Occasions’ web shop

If a product or service is faulty the buyer has (when he is a company) the right to ask for help, re-delivery, price reduction or cancel the purchase according to the Swedish buyer law (köplagen). The buyer has no right to compensation for damages due to the product or service being faulty or because of late delivery.

In all other matters the Swedish buyer law (köplagen) is applicable.

Disputes

If there’s a dispute it should firstly be tried to be solved by negotiations between the parties. If the parties cannot agree, the dispute shall be solved in Swedish court by the use of Swedish law.

Contact Details

Retrieving for All Occasions
c/o Klickerförlaget Göteborg AB
Hagalundsvägen 19
439 93 Landvetter
Sweden

Elsa Blomster
elsa@retrievingforalloccasions.com

Lena Gunnarsson
lena@retrievingforalloccasions.com
+46 70-300 80 99 (weekdays 9 am – 6 pm GMT+2)

VAT-registered

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